v2.25.0 Release Highlights
This release includes:
- Incidents & Support Plans changes
- One bug fix
What's New?
Incidents & Support Plans Landing Page
The Incidents & Support Plans landing page has been updated to a newer user interface, including some additional data on the cards in the lists, and the ability to filter and sort the tables. You will also notice that the items in the tables are grouped by Responsibility Level on the Incidents side, and by Status on the Support Plans side.
Incidents Updates Overview
The page for viewing Incidents has been updated to a newer design and includes some new features:
- Addition of new fields:
- Incident Title
- Company Role
- Employee's Line Manager
- Actions Taken replacing Events
Incident Actions
When viewing Incidents, the Event Details will still be included on any Incidents which have some Event Details populated, but all other Incidents will now include an 'Actions Taken' section instead.
This new section includes a number of selected Actions for the Incident, and a Further Information field to supplement the selected Actions.
Support Plans Updates Overview
Support Plans have been updated to a newer design and include some changes to existing functionality and new features:
- Addition of new fields:
- Support Plan Title
- Employee's Line Manager
- Reasons for Support Level change
- Ability to save as a draft
- Changes to the Start and Completion processes
- Support Plan Assessments are automatically created
- Ability to provide some detail of how an objective has been met
- Ability to add notes to an Interaction
- Ability to add documentation and notes while viewing a Support Plan
Support Plans - Save As Draft
Support Plans can now be saved as a draft, allowing you to take your time over the Support Plan and make sure that you get it right.
Support Plans - Start & Complete Process Changes
Once you have filled out all the required details for a Support Plan, when you click the 'Save & Start' button then the Support Plan will instantly move to an Active state, even if it requires Employee Signatures and/or Manager Acknowledgement. This will mean that your Support Plans will no longer get stuck in a holding state while waiting for acknowledgements.
When you're ready to complete your Support Plan, a similar process will be followed. Click the 'Complete Support Plan' button and the Support Plan will instantly move into a Complete state.
Support Plans - Support Plan Assessments
When adding Interactions to your Support Plan, if you select "Assessment" as the Interaction Type, then you will no longer be required to set-up the assessment when you start the Support Plan, as EDS will automatically create the Assessment with some standardised defaults.
Support Plans - How has this Aim/Objective been met
On the view page of a Support Plan, you now have the option to input some notes to show how an Aim/Objective was met.
Support Plans - Support Plan Interactions
If you have added an Interaction to your Support Plan that isn't an Assessment, then you will now have the ability to add notes to the Interaction when you provide a completion date for the Interaction. Clicking the Interaction card on the schedule tab of in the Support Plan will open the Interaction modal where you can input these details.
Bug Fixes
Bug: Zendesk Ref: 121695 - Licence spelled incorrectly on employee profile
Fix: The spelling has been corrected.